Lifetime Customer Support

FAQ

How do I place an order?

You can place an order by visiting our website and adding the desired products to your shopping cart. Once you are ready to checkout, you will be prompted to enter your billing and shipping information, select a shipping method, and provide payment details.

How long will it take to receive my order?

We offer several shipping options, including standard and expedited shipping. Shipping times may vary depending on your location and the shipping method selected. We typically process and ship orders within 1-2 business days, and standard shipping typically takes 2-5 business days to arrive.

Do you offer warranties on your products?

Yes, we offer warranties on most of our products. The duration and terms of the warranty may vary depending on the product. Please refer to the product page or contact our customer service team for more information.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, and American Express.

What is your return policy?

We offer a 30-day return policy for most products. If you are not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order to initiate a return. Please note that some products may be subject to restocking fees or may not be eligible for returns.

Can I track my order?

Yes, we provide tracking information for all orders. Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

How can I cancel my order?

To cancel your order, please get in touch with our sales team at +44 20 7287 4442. If the order has not yet been dispatched, we will issue a refund to your payment method as soon as possible. However, if the order has already been shipped, you will need to return the package to us before we can process the refund. Once we receive the returned package, we will issue the refund promptly.

How can I contact customer service?

You can contact our customer service team by email, phone, or live chat. Our customer service hours are Monday to Friday, 9 am to 6 pm GMT. We are always happy to assist you with any questions or concerns you may have.

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